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How do I claim my Legoland tickets?

For subscribers: to claim your tickets, there is a 1 week priority window before the campaign launches, where you go on the Times+ site and get your tickets without collecting codes.
For non-subscribers: to claim your tickets, simply collect 4 unique daily codes, go to thetimes.co.uk/legoland, enter your codes and place your order.

Where can I find the unique codes?

The unique codes will be found in the paper each day by the Legoland promotional advert, the first code on Sunday, 18th February will be printed on the bottom right corner of the third page of the 4 page wrap pullout. For each day thereafter it will appear on the bottom right corner of the 10x7 strip advert. The last day you can START collecting the codes is the second Sunday of the promotion, Sunday 25th February. The last code will appear in paper on Wednesday 28th February. Subscribers do not need in paper codes during their promotional period, which ends Sunday February 25th

How many tickets can I buy?

You can buy a minimum of two (one pair) and a maximum of two tickets with 4 unique daily codes. You must buy a pair of tickets, costing £12 for a pair, plus an additional £1.50 booking fee. There is no limit on the number of tickets per household, as long as the purchaser has their 4 unique entry codes and a different email address.

If you are a new customer and want to use this same device to book more tickets under a different name and email, please make sure to clear your cache. If you need advice on how to do this please use the contact us form

Can I buy just one Legoland ticket?

No, you must buy a pair of tickets. An adult tickets is 16+ years and child ticket is 3-15 years. Adult and child tickets are the same price.

Can I attend the park alone?

No, you cannot use only one ticket and go alone; both tickets need to be used together.

How will I receive my tickets?

There will be a link to download and print the tickets that comes up straight away after payment, this link will be on the last page of the online form. E-tickets will also be emailed to you within 48 hours of placing your order; you must print your e-tickets out and bring them with you to Legoland.

I've lost my tickets, what do I do?

We are unable to replace lost e-tickets, but you can either go back to your confirmation email and re-print them or show the e-tickets on your smartphone when you arrive at Legoland.

What if I have deleted or cannot find my confirmation email?

Once you have booked your dated tickets, please allow 48 hours for the confirmation email to arrive. Remember to check your junk and spam filters in case your confirmation email has arrived there. If you still do not have the email after 48 hours go back on the booking site thetimes.co.uk/legoland and this will take you straight to the confirmation page where you can download and print.

If after checking thetimes.co.uk/legoland you are still having difficulties, use the contact us form on the site and we will investigate further. You can find this form here - http://www.timesticketoffers.co.uk/legoland/contact_us/

Can I choose when I visit Legoland?

Yes, you can choose from a selection of dates on the site. However, admission is limited on individual days and subject to availability, so certain dates may be unavailable.

Do I have access to the whole park with my ticket?

Yes.

How long does the offer last for?

The offer runs in-paper until Wednesday 28th February; after this point codes will no longer be printed in-paper. Codes are valid for ticket redemption until Sunday 4th March but you are encouraged to book as soon as you can, as the promoter will close the site as soon as all tickets are sold.

Can I change the date of my visit?

No, once the dates have been selected and your e-tickets have been sent, they are non-changeable and non-refundable.

Are travel costs included? How do I get to Legoland?

Travel costs are not included in the price of the ticket. Travelling to the park is your own responsibility. For further information on how to get to Legoland visit - https://www.legoland.co.uk/planning-your-visit/plan-your-visit/

Why have I paid £13.50?

The price of the 2 Legoland tickets is £12, there is also a £1.50 booking fee.

What have I paid for?

You have purchased a pair of Legoland tickets. The payment will show as 'Times Ticket Offers' and the company name will be GFM Holdings LTD.

What if I see I have the same code as someone else from a different paper?

If you can see you have the same code as someone else, this means we have had to use a 'magic code' as there were issues at the printing office. This is unlikely to happen. If it does, do not worry, this code will work for you and will also work for the other person. You will still need to have the other 3 unique codes to enter the promotion.

What is GFM Holdings Ltd?

GFM Holdings LTD are contracted by Times Newspapers Limited (publishers of The Times and The Sunday Times) to fulfil the Legoland tickets.


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